Consultant General

Field Service Engineer

Skills Mandate
Communication, Medical equipment maintenance, Good presentation skills. Analytical. Customer services

Basic troubleshooting, installation, maintenance and repair on designated equipment. Completing Preventative Maintenance and field modifications. The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently. The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine. The FSE would also provide Demonstration Support for the system in the region. The position of a FSE would entail Commissioning and Handing-over of the respective systems projects. FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame. The FSE would implement FCO. Ensure Reduced down with timely updates to customer. Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Roles and Responsibilities
" Basic troubleshooting, installation, maintenance and repair on designated equipment Completing Preventative Maintenance and field modifications. Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. Utilizing the escalation process to resolve customer service delivery issues. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. The ability to lift and carry a toolbox that can weigh up to 50 lbs. Adhering to current regulatory requirements."