Add office photos
All Filters
205 Infobahn Softworld Jobs
Infrastructure Support
4-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Infrastructure Support
Infobahn Softworld
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provides advanced first line remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.
- Receives & registers requests or problems coming in from all media channels.
- Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.
- Taking ownership of the customer s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.
- Acts as Escalation Initiator on Customer service escalations, and provides a clear escalation description of steps taken for resolution/troubleshooting during normal service delivery process steps
- Implementing the Digital Pathology IT solutions for new customer projects
- Implementation of Field Change Orders released a per the Business unit?
Mandatory skills required:
Install,Config & Troubleshooting for
Vmware: vSphere, ESXi, vCenter
Storages: NAS,SAN
Backup & Replication (Veeam preferably)
Good to Have/Optional Skills
Digital Pathology product knowledge
Windows Services,IIS (Web Services) & MS SQL
Employment Type: Full Time, Permanent
Read full job descriptionInfobahn Softworld Interview Questions & Tips
Prepare for Infobahn Softworld roles with real interview advice
What people at Infobahn Softworld are saying
What Infobahn Softworld employees are saying about work life
based on 32 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infobahn Softworld Benefits
View more benefits
Compare Infobahn Softworld with
TCS
Compare
Wipro
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Cyient
Compare
Evision Technoserve
Compare
Vision India Services
Compare
Creative Hands HR Consultancy
Compare
Gi Group
Compare
Hire Glocal
Compare
Verifacts Services
Compare
Accurate Global Alliances
Compare
Xeam Ventures
Compare
Ven Consulting
Compare
Futurz Staffing Solutions
Compare
NR Consulting
Compare
Similar Jobs for you
Share an Interview