Customer Support | 99acres

About Info Edge Info Edge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. 

Job Description - It is 100% desk jobs and this role is to reach out to the pre generated leads contacts through calling, generate the needs in customer and create qualified leads for sales team.

• Make 100-150 outbound calls on pre generated leads and find out qualified leads.
• Identified customer needs and wants to enhance customer experiences and boost lead generation.
• Assists the property buyers to make the right decision.
• Adhere quality parameters and ensure compliance of calls.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Managed customer relations through communication and helpful interactions.
• Worked varied hours to meet seasonal and business needs.
• Completed daily logs for management review.
   

Desired Candidate Profile - 

1. Fluent English Speaking 

2. Active listening skill 

3. Strong convincing skills 

4. Prior experience into presales/voice process (Inside Sales or Tele Calling ) would be an added advantage

Perks and Benefits: - 

1. Pre generated data provided, no cold calling 

2. No field job, all client dealing via outbound calls