Premium Employer
i
This company page is being actively managed by
Infinite Computer Solutions Team. If you also belong to the team, you
can get access from
here
Infinite Computer Solutions
Compare
All Filters
196 Infinite Computer Solutions Jobs
System Analyst
2-5 years
Bangalore / Bengaluru
1 vacancy
System Analyst
Infinite Computer Solutions
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Technical Support Engineer
As a Sr Technical Customer Support Specialist/ Technical Support Specialist, you are a key point of contact for our customers and an escalation point for the rest of the customer support team, providing product and service information and resolving any issues our customers experience with accuracy, efficiency, and enthusiasm.
Responsibilities
You may be a good fit if you:
As a Sr Technical Customer Support Specialist/ Technical Support Specialist, you are a key point of contact for our customers and an escalation point for the rest of the customer support team, providing product and service information and resolving any issues our customers experience with accuracy, efficiency, and enthusiasm.
Responsibilities
- Manage shift schedules for team members and assign/distribute the daily workload to specific employees based on their role, skill, and the complexity of the work.
- Expertise in Vulnerability remediation using WinForms, C#, . Net, Asp. Net. Node. JS & JavaScript.
- Manage process changes, ensuring smooth implementation within the team and maintaining continuous business continuity. Experience in handing Incident Management, Request Managements using ServiceNow.
- Provide first-level escalation support to the team in case of exception management.
- Oversee shift handover processes, including sharing and documenting any crucial updates for incoming shifts and shift leads that affect operations.
- Troubleshoot technical issues pertaining to our product and integrations, including root cause analysis, investigative work tied to software issues, and escalation to our engineering team when necessary.
- Ingest all escalations, reproduce reported bugs, identify quick fixes, and document learnings on investigating, diagnosing, troubleshooting, and triaging issues.
- Provide detailed and researched information when escalating issues to developers, including logs, context, and preliminary diagnostics.
- Provide Product Managers with insights related to issues and trends to inform the roadmap and feature investments when requested to do so.
- Analyze and resolve tickets based on the service level, ensuring adherence to SLAs, and escalate issues as required.
- Actively engage with customers, maintaining excellent written and verbal communication skills. Answer customer concerns quickly with accurate information via email, live chat, and phone.
- Deliver accurate, complete, and valid information using our methods and tools.
- Enjoy the hunt to track down a bug or issue and be energized by fixing this for all similar users going forward.
You may be a good fit if you:
- Prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
- Handle complex situations and concepts and explain them clearly to others.
- Are experienced in troubleshooting & triaging customer issues, escalating to product & development teams any product issues or gaps, and owning through to resolution.
- Have a strong attention to detail.
- Willing to become a subject matter expert in our portfolio of products
- Have some insurance knowledge (nice to have, but not needed).
- Have experience with high-volume product support.
- Have excellent organizational skills, including a good sense of priority management and the ability to easily adapt to change.
- Ability to work on a rotational schedule with flexibility for late night work schedule.
- High school diploma or equivalent required.
- For Senior Tech support role (4-5 years)/ For Tech Support role (2-4 years) experiences required on the above responsibilities.
- Ability to work independently.
- Excellent PC skills, experience using MS Office, MS Outlook, Excel and Azure Dev Ops.
- Must be able to work variable shifts required for a 24x7 operation.
- Excellent attention to detail and organizational skills.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for System Analyst roles with real interview advice
People are getting interviews at Infinite Computer Solutions through
People are getting interviews through
(based on 80 Infinite Computer Solutions interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
53%
15%
5%
4%
3%
1%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Infinite Computer Solutions are saying
Rating based on 3 System Analyst
reviews
Anonymous · IT Infrastructure Services
in Chennai
Likes
No likes
Dislikes
Worst company forever I joined the Deloitte as contract whole attending interview HR idiot said 2 year after joined they said contract renewal every 3 months so bad
Read 3 reviewsSystem Analyst salary at Infinite Computer Solutions
reported by
8
employees
with 2-5
years exp.
₹5.5
L/yr - ₹7
L/yr
42%
less
than the average System Analyst Salary in India
View more details
What Infinite Computer Solutions employees are saying about work life
based on 1.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infinite Computer Solutions Benefits
Submitted by Company
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off
Submitted by Employees
View more benefits 
Compare Infinite Computer Solutions with
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Infosys
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
KPIT Technologies
Compare
NTT Data Information Processing Services
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
UST
Compare
Nagarro
Compare
Atos Syntel
Compare
Hewlett Packard Enterprise
Compare
ITC Infotech
Compare
Access Healthcare
Compare
Similar Jobs for you
Infinite Computer Solutions Bangalore / Bengaluru Office Locations
Bangalore / Bengaluru, Karnataka Office
157, EPIP Zone, Phase 2, Kundalahalli, Whitefield, KA 560066
Bangalore / Bengaluru, Karnataka
Bangalore / Bengaluru, Karnataka Office
GEIPL-SEZ, Global Axis, Block 2(A1), EPIP, Whitefield, KA 560066
Bangalore / Bengaluru, Karnataka
Executive Assistant To Director
4-9 Yrs
₹ 4 - 8.5L/yr
Hyderabad / Secunderabad, Chennai
Share an Interview