Senior Technical Lead

Roles and Responsibilities

Guide delivery teams based on project needs
Ensure the delivery chain executes smoothly
Ensure construction of software adheres to the handbooks and best practices
Drive and analyse client and end-user feedback to discover opportunities to improve the overall user experience throughout the design process and product lifecycle
Work directly with client stakeholders and end-users to design end-to-end experiences using participatory and iterative design techniques including observational studies, user interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts
Execute full software development life cycle right from requirement gathering till production support
Design, develop, implement and maintain BPM/CRM application software using PEGA platform
Lead development team and coordinate with developers at different delivery centres across the globe
Verify all functional and technical requirements are covered in completed technical designs and build
Work with users/servicing team to build a solution that improves servicing capability and productivity