Senior Staff Engineer Complaint Management and Sustaining

The Senior Staff Engineer - Software is responsible for designing, developing, and maintaining software applications and systems. This role requires advanced technical skills and expertise in software engineering, as well as the ability to lead development teams and deliver high-quality software solutions. The Senior Staff Engineer will work closely with cross-functional teams to ensure that software meets performance, scalability, and security standards. Key Responsibilities: Software Design & Development: Design, develop, and maintain software systems and applications, ensuring they meet technical requirements and user needs. Code Review & Mentorship: Conduct code reviews and provide mentorship to junior and mid-level engineers, ensuring best practices in software development and coding standards are followed. Collaboration: Work closely with product managers, QA engineers, and other stakeholders to understand project requirements and deliver software solutions that meet business goals. Troubleshooting & Debugging: Identify and resolve complex software defects and performance issues in a timely manner. Architecture & Strategy: Contribute to software architecture decisions and help shape the technical direction of the product or system. Testing & Quality Assurance: Collaborate with QA teams to ensure software is thoroughly tested and meets functional and non-functional requirements. Documentation: Create and maintain technical documentation, including software specifications, user manuals, and system architecture diagrams. Continuous Improvement: Stay current with emerging technologies and industry trends, and integrate new tools, technologies, and methodologies into the development process as appropriate.