VKYC

JD for VKYC

Reporting To : Team Leader – Video Branch / Video KYC


Job Profile :

• Handle Video calls in an efficient manner and ensure customer delight through exceptional service
• Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc
• Verify customer’s KYC documents on a real-time basis
• You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers
• Should be a team player and flexible with work patterns
• To ensure personalized service & end-to-end resolution is offered to customers calling at this channel
• Cross-sell : Provide information related to products, new offers and services at IndusInd Bank
• Maintain and adhere to compliance guidelines
• Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel
• Capture problem indicators, highlight and suggest improvements
• Adherence to monthly performance parameters

The above guidelines are intended to describe the general nature and level of work expected. They are not intended to be construed as an exhaustive list of all responsibilities, duties

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs
Languages Required: English + Hindi ( For voice compulsory). Any other Regional language.
Salary structure – Fresher (2.00 – 2.50) , Tenured as discussed
Education: Graduates (Any stream)

Please share your CVs on this mail id.

[ Swain.Singh@indusind.com ]