Patient Experience Manager

The role includes:

• Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
• Effectively handle end-to-end Facility Management and oversee Front End activity at the Centres in the Zone to help achieve business objectives & quality patient experience throughout
• Ensure cost optimization and central support for overall activity at the Centres in the Zone
• Ensure all Centre operations staff is adequate & all stations are manned during operational hours
• Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis
• Prepare and present monthly reports, analyse data & generate actionable insights to improve NPS
• Co-ordinate with Centre staff to develop & implement operational strategies & procedures
• Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed
• Adhere to grooming standards and ensure same is followed by all Centre operations staff
• Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS

If interested in the mentioned, mail your latest CV at sakshi.pawar@indiraivf.com or connect on 9001381542