Relationship Manager-Tamil

The Core role (Responsibilities)

Job Description:

• Responsible for making Welcome Calls to the customers and informing all details about product
• Attending customer queries via calls or chat or mail as the process demands.
• Communicate customers with all important details about their loan account, duration, charges.
• Responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience.
• Responsible for categorising the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders.
• Managing the inbound support for customers which would be both voice & non-voice.
• Ensure that all interactions are first captured in the CRM.
• Ensure all customer queries are properly answered and resolved, within SLA.
• Ensure that all communication channels are managed with protocol and timelines

Location: Gurgaon

Perks & Benefits

• Best place to work
• Competitive salary
• Full Medical and Accident Insurance
• Company Paid Vaccination of Employee and Family
• On-roll Employee - not on agency payroll
• Employee Referral Bonus
• On-time Salary and Incentive
• Job Stability - 0 Employees Laid Off due to Covid
• Different Businesses - Locker, Loan, Digital Gold
• Tremendous Growth Opportunity