Executive - Customer Support (0-1 yrs)

Designation- Customer Support

Experience - min 6 months (Fresher can also apply)

Customer Care Executive fresher and 1 year of experience in blended process environments. Proficient in handling chats and emails to ensure prompt and effective resolution of customer inquiries and issues.

Key Skills :

- Answers incoming calls regarding issues, service questions, and general client concerns.

- Update information in the service database/report during and after each call.

- Communication : Excellent verbal and written communication skills, adept at conveying information clearly and concisely.

- Customer Service : Proven track record in providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction.

- Multi-channel Support : Skilled in handling both chat and email interactions simultaneously, maintaining quality and responsiveness across platforms.

- Problem Solving : Strong analytical and problem-solving abilities to identify customer needs and provide appropriate solutions.

- Ensure effective telephone and email communications both internally to maintain a professional image.

Qualifications and skills :

- 12th pass and graduated

Job type : Full-time

Job Types : Full-time, Permanent, Fresher

Language : English and Hindi