Field - Patient Care advisor

Patient Care Advisor

You will be responsible for:

. Responsible for End-to-End engagement for the designated therapy area.

. Counsel patients for improved health related outcomes basis the pre-defined touchpoints.

. Report adverse event/ market complaints as per the SOP.

. Connect with patients in regular intervals as per the laid-out touchpoints.

. Responsible to track and ensure patient adherence to the therapy.

. Manage the compliance and adherence of patients enrolled.

. Review and take approvals for financial deviations

• Should be able to empathize with patients
• Provide patient support by coordinating with other stake holders
• Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
• Handle patient queries and providing response from pre-defined FAQs.

Operational Roles and Responsibilities

• Develop good rapport with physicians.
• Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.
• Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis • Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
• Attending Review calls / Meets with client / internal Leads at regular intervals
• Should have good oral and written communication in English and vernacular language.
• Should be flexible to adapt and travel on Adhoc work related requirements.
• Should be a self-starter and capable of working in team.
• Coordinate and Run review for work allocated with clients, internal teams as assigned.
• Execute Small/Medium size Project Tasks and scheduled.
• Participate in People Practices.
• Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
• Coordination with internal stakeholders to run the operations seamlessly
• Working on email and on call queries.
• Adherence to SLA.
• Need to travel outskirts to Rajkot, Vadodara, Surat, Gandhinagar, etc.

About you
• Similar experience of 6 months to 1 year overall in patient counselling skills
• Education: Pharma, BSc / Any similar Life science graduate • Working knowledge of MS Office

Must have : Strong communication skills, problem solving abilities, strong understanding of counseling techniques, Knowledge of pharmaceutical products and the healthcare industry.