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41 Indegene Jobs

Field - Patient Care advisor

0-5 years

Ahmedabad

1 vacancy

Field - Patient Care advisor

Indegene

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Patient Care Advisor


You will be responsible for:

. Responsible for End-to-End engagement for the designated therapy area.

. Counsel patients for improved health related outcomes basis the pre-defined touchpoints.

. Report adverse event/ market complaints as per the SOP.

. Connect with patients in regular intervals as per the laid-out touchpoints.

. Responsible to track and ensure patient adherence to the therapy.

. Manage the compliance and adherence of patients enrolled.

. Review and take approvals for financial deviations

  • Should be able to empathize with patients
  • Provide patient support by coordinating with other stake holders
  • Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
  • Handle patient queries and providing response from pre-defined FAQs.

Operational Roles and Responsibilities

  • Develop good rapport with physicians.
  • Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.
  • Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis • Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
  • Attending Review calls / Meets with client / internal Leads at regular intervals
  • Should have good oral and written communication in English and vernacular language.
  • Should be flexible to adapt and travel on Adhoc work related requirements.
  • Should be a self-starter and capable of working in team.
  • Coordinate and Run review for work allocated with clients, internal teams as assigned.
  • Execute Small/Medium size Project Tasks and scheduled.
  • Participate in People Practices.
  • Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
  • Coordination with internal stakeholders to run the operations seamlessly
  • Working on email and on call queries.
  • Adherence to SLA.
  • Need to travel outskirts to Rajkot, Vadodara, Surat, Gandhinagar, etc.

About you
• Similar experience of 6 months to 1 year overall in patient counselling skills
• Education: Pharma, BSc / Any similar Life science graduate • Working knowledge of MS Office

Must have : Strong communication skills, problem solving abilities, strong understanding of counseling techniques, Knowledge of pharmaceutical products and the healthcare industry.



Employment Type: Full Time, Permanent

Read full job description

Indegene Interview Questions & Tips

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Top Indegene Patient Care Advisor Interview Questions

Q1. Find the Second Largest Element Given an array or list of integers 'ARR', identify the second largest element in 'ARR'. If a second largest ... read more
Q2. What questions were you asked regarding Machine Learning, specifically in exploratory data analysis, the basics of deep learning, and can yo ... read more
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What people at Indegene are saying

3.1
 Rating based on 7 Patient Care Advisor reviews

Likes

The culture is very good. Cooperative people.

Dislikes

Work pressure is comparative high. Compensation is good growth takes time.

  • Work-life balance - Poor
Read 7 Patient Care Advisor reviews

Patient Care Advisor salary at Indegene

reported by 8 employees
₹2.8 L/yr - ₹4.4 L/yr
48% more than the average Patient Care Advisor Salary in India
View more details

What Indegene employees are saying about work life

based on 1.2k employees
72%
91%
83%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Indegene Benefits

Submitted by Company
Gymnasium
Cafeteria
Work From Home
Team Outings
Soft Skill Training
Health Insurance +3 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Team Outings +6 more
View more benefits

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