Executive - Digital Banking

IndBank Global Support Services Limited is looking for Executive - Digital Banking to join our dynamic team and embark on a rewarding career journey.

Digital Strategy Development : Formulate and execute digital strategies to enhance the overall digital banking experience. Collaborate with cross-functional teams to align digital initiatives with organizational goals and customer needs. Digital Channel Management : Oversee and optimize various digital channels, including online banking platforms, mobile apps, and other digital touchpoints. Ensure the usability, functionality, and security of digital channels, addressing any issues promptly. Customer Experience Enhancement : Identify opportunities to improve the customer journey through digital solutions. Work on enhancing the user interface (UI) and user experience (UX) of digital banking platforms. Product Development : Collaborate with product development teams to create and enhance digital banking products and services. Conduct market research to identify emerging trends and incorporate innovative features into digital offerings. Regulatory Compliance : Stay informed about relevant regulations and compliance requirements related to digital banking. Ensure that digital banking services comply with industry standards and legal guidelines. Data Analysis and Reporting : Utilize data analytics to monitor digital banking performance and customer behavior. Generate reports and insights to inform decision-making and optimize digital strategies. Technology Integration : Collaborate with IT teams to integrate new technologies and ensure the seamless functioning of digital banking platforms. Stay updated on technological advancements and assess their relevance to the banking industry. Security and Risk Management : Implement robust security measures to protect customer data and digital transactions. Develop and enforce risk management protocols for digital banking operations. Training and Development : Provide training to staff and stakeholders on digital banking processes and tools. Stay informed about industry best practices and share knowledge within the organization.