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198 Indbank Global Support Services Jobs
Executive - Contact Centre
Indbank Global Support Services
posted 22d ago
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Job Description
-Contact customers with overdue payments through phone calls, emails, and letters to negotiate payment plans and arrange for debt repayment
-Investigate and analyse customers financial situations to determine their ability to pay and propose suitable repayment options
-Document all collection activities accurately and maintain detailed records of interactions with customers
-Follow up on promised payments and ensure compliance with agreed-upon repayment plans
-Handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally
-Coordinate with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary
-Comply with all legal requirements and company policies related to debt collection practices
-Achieve monthly and quarterly collection targets set by management
-Provide regular reports and updates on collection activities, outstanding debts, and customer interactions
-Continuously update knowledge of industry trends, regulations, and best practices in debt collection
Employment Type: Full Time, Permanent
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What Indbank Global Support Services employees are saying about work life
based on 5 employees
Monday to Saturday
No travel
Day Shift
Indbank Global Support Services Benefits
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