Senior Automation Engineer

So, what s the role all about

As a Senior QA Engineer, you will be instrumental in ensuring the reliability and quality of our AI-driven Contact Center Copilot solution. You will design, execute, and automate test strategies to validate the performance, scalability, and functionality of LLM-based and AI-powered features. Working closely with cross-functional teams, you will contribute to creating a seamless, efficient, and customer-focused product that excels in operational environments. This role requires strong expertise in automation, collaboration, and a deep understanding of AI-driven systems.

How will you make an impact

• Develop and implement test plans for AI and LLM-based features in the Contact Center Copilot solution.
• Create and maintain automation frameworks for API, performance, and integration testing.
• Validate the accuracy and performance of LLMs, including prompt engineering and fine-tuning results.
• Conduct end-to-end testing for bot functionalities and CRM integrations.
• Collaborate with developers to ensure testability and address defects early in the development cycle.
• Perform regression testing to ensure the stability of new and existing features.
• Execute performance and stress tests to validate system scalability and reliability.
• Test containerized deployments on platforms like Docker and Kubernetes.
• Collaborate with DevOps to integrate QA into CI/CD pipelines.
• Ensure compliance with security and data privacy requirements in testing processes.
• Verify NLU models for intent recognition and entity extraction accuracy.
• Contribute to exploratory testing to enhance product usability and user experience.
• Document and report defects with clear reproducibility steps and validation criteria.
• Provide insights and feedback to improve the overall quality of the software development lifecycle.
• Participate in the development and execution of QA best practices.
• Mentor junior QA engineers and share knowledge across teams.

Have you got what it takes

• BS in Computer Science or equivalent.
• 5-8 years of QA experience, with a focus on automation and AI-powered systems.
• Proficiency in test automation tools like Selenium, Cypress, or similar.
• Strong knowledge of API testing and tools like Postman or RestAssured.
• Experience with LLMs, including testing their outputs and performance.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Hands-on experience with Docker and Kubernetes for containerized environments.
• Knowledge of performance and load testing tools like JMeter or Gatling.
• Experience integrating QA into CI/CD pipelines.
• Strong understanding of NLU validation and conversational AI workflows.
• Analytical skills for debugging and resolving complex issues.
• Ability to write clear and concise documentation for testing processes and defect tracking.
• Familiarity with agile methodologies and tools like Jira or Azure DevOps.
• Effective communication and collaboration skills.
• Passion for quality and continuous improvement in the software development process.
• Eagerness to learn and adopt emerging QA tools and techniques.
• Proven ability to work in fast-paced, cross-functional teams.

What s in it for you

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5786
Reporting into: Tech Manager
Role Type: Individual Contributor