AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
88 inContact Jobs
Specialist Site Reliability Engineer
inContact
posted 26d ago
Job Role Insights
Key skills for the job
Job Description
So, what s the role all about?
As a Site Reliability Engineer (SRE) for our large and regionally distributed SaaS platform, your primary responsibilities will be to improve the reliability and availability of our mission-critical cloud-based services.
How will you make an impact?
Essential Duties and Responsibilities:
- Observability and Monitoring:
- Create new dashboards and metrics to provide comprehensive observability into the health and performance of development teams applications, including SLI/SLO metrics.
- Work with development teams to ensure proper monitoring is set up and enabled for their services.
- Identify evolutionary improvements to the observability and monitoring solutions.
- Reliability Consulting and Automation:
- Consult with development teams on SRE services and best practices to help them improve the reliability of their applications.
- Create automation and tooling to reduce toil and manual intervention.
- Incident and Problem Management:
- Assist other teams in data and performance analysis to identify the root causes of issues and recommend automation actions.
- Knowledge Sharing and Mentoring:
- Review the work of other SREs and provide training and guidance to help them improve their skills.
- Communicate effectively with both technical and non-technical peers and customers.
- Process and Documentation:
- Follow established processes when performing work or help document and create processes, as necessary.
- Document troubleshooting steps and results in appropriate locations for historical access.
- Ensure compliance with policies, procedures, and standards.
- Implement or coordinate remediation required by audits and assessments, and document, as necessary.
- Time Estimation:
- Estimate the time required to complete activities and projects.
Have you got what it takes?
- 6+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
- 6+ years of experience working within public or private cloud environments
- 6+ years of SRE/DevOps/Observability or related experience
- 6+ years of AWS
- Experience with Agile, Jira, GitHub, monitoring, automation, dashboarding
You will have an advantage if you also have:
Kubernetes + certification, Grafana , AWS, Azure, DevOps experience.
What s in it for you?
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5963
Reporting into: Tech Manager
Role Type: Individual Contributor
Reporting into: Tech Manager
Role Type: Individual Contributor
Employment Type: Full Time, Permanent
Read full job description What people at inContact are saying
Site Reliability Engineer salary at inContact
reported by
1
employee
₹0.9
L/yr - ₹1.1
L/yr
93%
less
than the average Site Reliability Engineer Salary in India
View more details
Compare inContact with
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
Genpact
Compare
IBM
Compare
DXC Technology
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Bosch Global Software Technologies
Compare
UST
Compare
Nagarro
Compare
Atos
Compare
Hewlett Packard Enterprise
Compare
NTT Data
Compare
Publicis Sapient
Compare
Synechron
Compare
NTT DATA, Inc.
Compare
Similar Jobs for you
Share an Interview