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1 Solugenix India Private Limited Incident Manager Job

Incident Manager

4-7 years

Hyderabad / Secunderabad

1 vacancy

Incident Manager

Solugenix India Private Limited

posted 8d ago

Job Description

Job Title : Incident Manager Mid Level
Location : Hyderabad
Position : Full Time
Required Experience : 4-7 years
Timings : 24/7 Rotational Shifts

Job Description (Job Summary/Roles & Responsibilities):

The experienced support analyst will be responsible for monitoring different applications related to alerts, service now tickets, Chat pings and ensure they are addressed in timely manner. The support team handles the L1 activities and escalates the issues to next level teams as and when needed.

Role and Responsibilities:

  • Monitor and ensure incoming P1 and P2 incidents are assigned, accurately categorized, and prioritized.
  • Assess the impact and severity of incidents, making real-time decisions to escalate as necessary based on predefined procedures.
  • Collaborate with cross-functional teams, including technical and non-technical stakeholders, to ensure effective incident resolution.
  • Maintain clear and constant communication throughout the incident lifecycle, providing updates and status reports to stakeholders, leadership, and users.
  • Facilitate post-incident reviews to identify root causes and contributing factors of incidents, ensuring that corrective and preventive actions are implemented.
  • Generate comprehensive incident reports, highlighting key findings, outcomes, and recommendations for improvement.
  • Ensure alignment with ITIL or other industry-standard frameworks to optimize incident management procedures.
  • Collaborate with the Incident Management team to develop and refine incident response processes, workflows, and best practices.
  • Ensure alignment with ITIL or other industry-standard frameworks to optimize incident management procedures.
  • Flexibility to work in 24/7 rotational shifts, i.e. early morning, afternoon, night, and weekend shifts

Key Skills:

1. 4 to 7 years’ experience in a support analyst role

2. Strong understanding of IT infrastructure, systems, and applications.

3. Excellent problem-solving skills and the ability to make sound decisions under pressure.

4. Exceptional communication and interpersonal skills to interact with stakeholders at various levels.

5. Bachelor’s degree in information technology, Computer Science, or related field. A minimum of 16 years of degree is must.

6. Experience in Service now, JIRA, ITSI

7. Certifications such as ITIL, Certified Information Systems Security Professional (CISSP), or Certified Incident Manager (CIM) are a plus.

8. Analytical mindset with the capability to drive trend analysis and implement process improvements.

9. Willing to work in 24/7 rotational shifts.

Key Words: Incident Manager, Problem Manager, Change management, ITIL, SNOW, MIM calls handling.

Education & Certifications: 16(+) degree with IT background.


Employment Type: Full Time, Permanent

Read full job description

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What Incident Manager at Solugenix India Private Limited are saying

Incident Manager salary at Solugenix India Private Limited

reported by 2 employees with 7-8 years exp.
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₹13.5 L/yr - ₹17.2 L/yr
109% more than the average Incident Manager Salary in India
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What Solugenix India Private Limited employees are saying about work life

based on 126 employees
53%
82%
63%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Solugenix India Private Limited Benefits

Submitted by Company
Work From Home & Hybrid Opportunities
Retirement Plans
Short-Term Disability
Healthcare Options
Sabbaticals & Education Leave
Paid Time Off/Sick Time +3 more
Submitted by Employees
Work From Home
Free Food
Team Outings
Health Insurance
Soft Skill Training
Cafeteria +6 more
View more benefits

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