Implementation Specialist

Please find the JD below:

Job Title: Implementation Specialist

Location: Gurgaon

Department: Implementation Department

Reports to: Implementation Manager

Employment Type: Full-Time

Job Summary: We are seeking an Implementation Specialist to join our Implementation Department. The ideal candidate will be responsible for deploying software solutions, ensuring they meet client requirements, and providing training and support during the adoption phase. You will work closely with clients, project managers, and software developers to deliver a seamless implementation experience.

Key Responsibilities:

• Project Coordination: Collaborate with project managers to outline project timelines, deliverables, and resource allocation for software implementation.
• Client Engagement: Act as the primary point of contact for clients during the software implementation process, maintaining clear communication and managing expectations.
• Software Deployment: Manage and execute the software installation process, ensuring configurations are tailored to meet client specifications.
• Training & Support: Provide hands-on training to client teams, addressing any questions or issues during the transition period. Develop user manuals and training materials.
• Testing & Quality Assurance: Conduct thorough testing and quality checks of the software to ensure all features function as expected before the go-live date.
• Documentation: Maintain comprehensive documentation of the implementation process, including meeting notes, project updates, and client feedback.
• Problem Solving: Identify potential challenges during implementation and develop strategies to mitigate risks and resolve issues effectively.
• Continuous Improvement: Gather feedback from clients post-implementation and collaborate with the development team to enhance the product based on user experiences.

Qualifications:

• Education: Bachelors degree, Preferably in Computer Science, Information Technology, Business Administration, or a related field or else Graduation and above.
• Experience: 1+ years of experience in software implementation or a related role. Experience in project management is a plus.
• Technical Skills: Proficiency in software deployment.
• Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical audiences.
• Analytical Skills: Excellent problem-solving abilities and attention to detail.
• Teamwork: Ability to work collaboratively in a team environment and manage client relationships effectively.

PLEASE SHARE ME YOUR UPDATED RESUME ON - neesha.shetty@efleetsystems.com
High Preference for IMMEDIATE JOINER