Account Manager - SaaS (7-15 yrs)

Account Managers are senior-level and are expected to professionally and accurately prove value propositions through pilots and POCs and negotiate economic and legal terms to close expanded subscription business. The key to success in this role is the ability to evangelize Organization's approach and educate technical teams on the value proposition of our solution.

Responsibilities:

- Work with multiple strategic accounts simultaneously, building relationships and expanding the Organization footprint within these organizations.

- Maintain and develop an active pipeline of forecasted opportunities to meet quarterly quota objectives. Drive pipeline velocity activities, including customer references, completing quotes, contract preparation, and execution.

- Work with our Technical Account Managers, Strategic Account Executives, and Solutions Engineers to plan, prepare, and execute deals in complex and technical sales cycles.

- Analyze customer business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.

- Deliver clear messaging and presentations and communicate the platform's uniqueness and the problems it solves.

- Manage the business aspects of the entire renewal cycle.

- Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that could threaten a renewal.

- Know the Observability market well. Educate and enable customers to learn about Organizations advantages.

Requirements:

- Experience as an Account Manager in a SaaS company with a focus on cross-selling and account expansion

- Sales experience with the ability to assess, plan, and actively achieve maximum revenue and efficiency

- Strong communication and presentation skills

- Experience selling to SaaS companies

- Strong technical background with 2+ years experience as a Technical Account Manager

Advantage:

- Avid relationship-builder with proven prospecting skills to penetrate new business units, reach decision-makers, and close businesses.

- Consistent track record of exceeding quota and driving referenceable business in cloud technologies.

- Knowledge and experience in Log Analytics/Monitoring/APM

- Knowledge and experience in Cloud technologies - AWS/GCP/Azure

- Understanding of Monitoring, Log Management, and data analytics

- Bachelor's degree or equivalent