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9 Immunefi Jobs
CRM Manager
Immunefi
posted 13hr ago
Job Role Insights
Key skills for the job
Job Description
We are seeking an experienced and dynamic CRM Manager with a strong background in Salesforce to oversee our customer relationship management initiatives. The ideal candidate will play a critical role in managing our CRM system, optimizing sales processes, driving customer engagement, and ensuring the successful execution of CRM strategies across the organization. This role requires a strategic thinker with hands-on experience in Salesforce and a proven track record of improving sales performance and customer satisfaction.
Role Responsibilities
- Monitor system performance, manage user access and permissions, perform routine audits, and ensure data accuracy.
- Import, clean, and manage customer data, create reports and dashboards, analyze data for insights on sales and customer service performance.
- Provide support to Salesforce users (sales, marketing, customer service teams), troubleshoot issues, and conduct training sessions on new features or best practices.
- Design and implement automation using workflows, process builder, and flows to streamline sales and service processes.
- Manage lead assignment rules, track campaign performance, and ensure seamless lead nurturing and conversion processes.
- Customize Salesforce objects, fields, page layouts, and apps to fit business needs. Configure Salesforce to support new processes or changes in existing workflows.
- Manage integrations with other tools, ensure data flow consistency, and troubleshoot integration issues.
- Regularly review key metrics and KPIs, generate sales and service reports, and provide insights to management on performance trends.
- Work closely with sales, marketing, relationship management, and IT teams to align Salesforce processes with business goals and resolve any cross-functional issues.
- Keep up with Salesforce s major releases, assess new features, and plan upgrades or feature rollouts.
- Ensure data handling within Salesforce complies with legal standards like GDPR, manage security settings, and conduct regular audits.
- Gather feedback from users to identify pain points or areas for enhancement, and implement continuous improvements.
Applicant Requirements
- Strong understanding of CRM principles and customer lifecycle management.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies.
- Proficient in Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud.
- Strong project management skills, with experience managing multiple projects simultaneously.
- Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Education / Certifications
- Bachelor s degree in Business Administration, Marketing, Information Technology, or a related field.
- Certifications:
- Salesforce Administrator certification
- Salesforce Platform Developer I certification
Employment Type: Full Time, Permanent
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