Cluster Sales Manager - Healthcare Solutions/SaaS (5-8 yrs)

Key Responsibilities:

1. Sales Leadership:

- Develop and execute sales strategies to achieve cluster-level targets and revenue goals.

- Identify and pursue new business opportunities within the cluster, focusing on expanding hospital partnerships.

- Ensure alignment of cluster operations with Settlemed's mission and the Ayushman Bharat Digital Mission (ABDM).

2. Team Management:

- Lead, mentor, and manage the performance of Sales Executives within the cluster.

- Set individual performance benchmarks and conduct regular reviews to ensure accountability and motivation.

- Facilitate training sessions to enhance the skills and capabilities of the sales team.

3. Client Relationship Management:

- Build and maintain strong relationships with hospital administrators and other key stakeholders.

- Address and resolve client concerns promptly, ensuring high levels of satisfaction.

- Promote Settlemed's value proposition effectively, aligning with client needs and industry standards.

4. Operational Efficiency:

- Oversee the seamless execution of sales processes, ensuring compliance with internal policies and ABDM guidelines.

- Ensure accurate usage of CRM tools (Zoho CRM) for tracking leads, opportunities, and sales outcomes.

- Prepare and submit timely sales performance reports to the Regional Sales Manager.

5. Market Expansion:

- Identify market trends and opportunities for expanding Settlemed's footprint within the cluster.

- Drive initiatives for client acquisition, retention, and cross-selling of solutions.

Key Performance Indicators (KPIs):

1. Sales and Revenue Performance:

- Achieve 100% of cluster sales targets consistently.

- Drive monthly revenue growth in alignment with regional goals.

- Ensure timely revenue collection across all hospital accounts.

2. Client Acquisition and Retention:

- Onboard at least 25-30 new hospitals per quarter within the cluster.

- Maintain a client retention rate of 90% or higher.

- Achieve an average client satisfaction score of 4.5/5.

3. Team Performance:

- Ensure 80% of Sales Executives meet or exceed individual sales targets.

- Foster a positive team culture with an annual team attrition rate below 7%.

- Achieve at least 85% positive feedback from team members on leadership effectiveness.

4. Operational Excellence:

- Ensure 100% CRM adoption and data accuracy across the cluster team.

- Submit error-free reports within designated timelines.

- Drive 1-2 process improvements annually to enhance efficiency and client outcomes.

5. Market Expansion:

- Contribute to 20% growth in cluster market share annually.

- Execute 2 innovative sales initiatives per year to capture untapped opportunities.

Qualifications and Skills:

Education: Bachelor's degree in Sales, Marketing, or Business Management (MBA preferred).

Experience: 5+ years of sales experience, with at least 3 years in a leadership role.

Industry Expertise: Experience in healthcare solutions or SaaS-based sales is an advantage.

- Strong leadership, communication, and interpersonal skills.

- Proficiency in CRM tools, particularly Zoho CRM.

- Analytical mindset with the ability to interpret data and optimize performance.

Key Attributes:

- Goal-oriented with a strong focus on results.

- Ability to build and sustain long-term client relationships.

- Effective decision-making and problem-solving capabilities.

- Adaptable to changing business needs and market dynamics.