Upload Button Icon Add office photos
filter salaries All Filters

3 IMCS Group. Jobs

Customer Service Role - International Voice Process (1-2 yrs)

1-2 years

Pune

Customer Service Role - International Voice Process (1-2 yrs)

IMCS Group.

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

Job Description :


As an International Voice Agent, you will handle inbound calls from our global customers, addressing their inquiries and providing exceptional service. Your role will be crucial in ensuring customer satisfaction and supporting our billing and sales processes, particularly in the telecom industry.

Key Responsibilities :

- Answer inbound calls from international customers in a timely and professional manner.

- Provide accurate information and support regarding billing and sales inquiries.

- Maintain high levels of customer satisfaction through effective communication and problem-solving.

- Education - Graduate/Undergraduate

- Excellent Communication in English.

- Minimum 11 months of Experience is required in International Voice (Inbound Calling only) on Paper.

- Candidates must comfortably working in night Shifts and Work from Office.

- Candidates should be ready to join immediately.

- Experience in Billing and Sales. Preferably into Telecom Industry)

- Working : 5 Days (Rotational Week off)

- Both way Cab Facility


Functional Areas: Other

Read full job description

Prepare for Customer Service roles with real interview advice

People are getting interviews at IMCS Group. through

(based on 5 IMCS Group. interviews)
Referral
Job Portal
40%
20%
40% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at IMCS Group. are saying

What IMCS Group. employees are saying about work life

based on 98 employees
80%
98%
79%
76%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

IMCS Group. Benefits

Work From Home
Job Training
Free Transport
Free Food
Team Outings
Soft Skill Training +6 more
View more benefits

Compare IMCS Group. with

TCS

3.7
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

Cognizant

3.8
Compare

Accenture

3.9
Compare

Capgemini

3.8
Compare

IBM

4.1
Compare

Genpact

3.9
Compare

LTIMindtree

3.9
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

NTT Data Information Processing Services

4.0
Compare

Sutherland Global Services

3.7
Compare

Hexaware Technologies

3.6
Compare

HCL Group

3.7
Compare

eClerx

3.3
Compare

Coforge

3.4
Compare

Virtusa Consulting Services

3.8
Compare

Similar Jobs for you

Customer Service at Votiko

1-11 Yrs

Not Disclosed

Customer Service at Votiko

Bangalore / Bengaluru, Maharashtra + 1

1-3 Yrs

Not Disclosed

Customer Service at Snaphunt Pte. Ltd.

1-2 Yrs

Not Disclosed

Customer Service at Snaphunt Pte. Ltd.

1-6 Yrs

Not Disclosed

Customer Service at Votiko

Chennai, Punjab + 2

1-3 Yrs

Not Disclosed

Customer Service at Transcom

Delhi ncr

1-2 Yrs

Not Disclosed

Customer Support at NLB Services Pvt.Ltd

Delhi ncr, Mumbai + 4

1-4 Yrs

Not Disclosed

Customer Service at Vision 360

Noida

0-2 Yrs

Not Disclosed

Customer Service at D Square Consulting Services Pvt Ltd

Bangalore / Bengaluru

0-1 Yrs

Not Disclosed

Customer Service at Mnrsolutions

1-10 Yrs

Not Disclosed

Executive - Customer Support (0-1 yrs)

0-1 Yrs

2d ago·via updazz.com

Associate - Chat Support - Non Voice Process (0-1 yrs)

0-1 Yrs

Delhi ncr, Noida, Ghaziabad

1mon ago·via updazz.com
write
Share an Interview