Customer Service Supervisor

Hi Everyone,. We are ALSO looking for a #CustomerServices Supervisor, who can manage a team of rockstar customer service managers in the team
We are VERY passionate about customer service, see your yourself: https: / / www.trustpilot.com / review / www.imbesharam.com. About the brand: Besharam India's #1 Adults Superstore. Besharam, translating to 'Shameless', an award winning sexual wellness brand. Our mission is to normalize sexual pleasure by challenging the stigma and taboo surrounding it, separating shame from sensibilities, and advocating for a new progressive India where individuals respect and accept each other's preferences of expressions, gender, sexuality & orientation.

. IMbesharam.com is an award-winning adult webstore and a voice for the sexually marginalized in India. With over 1M+ orders delivered in India, we are the most talked-about adult brand featured in numerous media outlets. Headquartered in USA with primary market and offices in India, we are a brand By Indians For Indians

Role Description: The role is FULL time, WFH role. Your job would be to make sure we deliver excellence in our customer services both pre-sales and post-sales. You should have to be a calm, mature, intelligent person who is laser focussed on one objective, deliver

FANTASTIC CUSTOMER EXPERIENCE across channels. More Details:. Youll be expected to 360 degrees manage a team of rule breakers, passionate and sincere customer service managers, which includes manage their day 2 day training, feedback and improvements
Youre expected to initiate and uphold transparent and efficient communication with cross-functional teams internally; and encourage your team to do so
Youll be expected to build, enhance, and expand relationships with existing and new users
You will stay up-to-date with the latest best practices, tools, and techniques, fostering a culture of innovation and continuous learning within the team
You will foster and manage online communities, ensuring active engagement with the brands audience across all platforms. Youll be expected to conceptualize, strategize, develop, and execute quarterly training programs to better the performance of existing team mates. You will manage brand reputation during crises, overseeing swift and effective communication to address any issues that may arise.

. Key Soft Skills. Excellent verbal and written communication skills
Innovative thinker with a strong spirit of loyalty and dedication for your role
Strong teamwork skills for working across departments
Skilled in identifying and solving customer concerns at root level. Ability to manage multiple projects and deadlines
Qualifications:. Have worked in a similar capacity before and delivered

EXCELLENT results
Minimum of 4 years' experience as Customer Service Manager in an Online B2B or B2C company
Strong leadership skills with a track record of managing cross-functional teams
Excellent problem-solving, organizational, and project management abilities
Outstanding communication and interpersonal skills
Ability to thrive in a fast-paced and dynamic environment