Trainer & Quality Analyst - Call center

Job description:
Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher.

The Candidate should be able to handle 20 - 30 Trainee batches.

Ability to multi-task with well-developed organizational skills.
Designing and delivering engaging training program to improve employees Product & Process Knowledge.
The Candidate will be responsible for delivering 100% throughput in every training batches.

Good knowledge of Quality tools / KPIs

Good experience in Call audits & call calibarations.

Required Candidate profile:
Minimum 1 year experience as a Trainer in Call center.
Candidate must be proficient in Hindi and English language communication.
Experience in handling Product, Process & Soft skill trainings in Domestic BPO
Good interpersonal skill.

Good in PPT & Excel..