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Operations Coordinator
Iksha Labs
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We, at Iksha Labs, are looking for an Operations Coordinator to support our team. You will serve as the first HR contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!
Responsibilities:
- Perform Tier1 standard operating procedures
- Meet established quality and resolution times for all assigned support
- Manage data with unwavering accuracy and attention to detail
- Identify when to raise issues and follow the relevant escalation and bug tracking procedures
- Execute and resolve cases and tasks across the employee lifecycle in line with standard operating procedure
- Provide consistent support and assistance to employees, ensuring their HR-related queries and concerns are addressed promptly and effectively.
- Identify opportunities to improve and streamline HR processes & drive self-service through updating knowledge content in aim of enhancing efficiency and overall employee experience.
- Maintain accurate data of all employee interactions and HR activities.
- Identify and escalate issues when necessary, adhering to established escalation protocols and ensuring timely resolution.
- Bachelor s degree in any field
- Ability to comprehend and follow processing instructions on SOPs
- Familiarity with HRIS, ATS, workflow management tools, and hire-to-retire processes
- Experience in an HR shared services environment
- Knowledge of Excel formulas and functionalities
- Good communication, interpersonal, and project management skill
- Attention to detail
- Communication
- Problem Solving
- Knowledge Management
Employment Type: Full Time, Permanent
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What people at Iksha Labs are saying
What Iksha Labs employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Iksha Labs Benefits
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