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8 Iksha Labs Jobs

Operations Coordinator

2-3 years

Gurgaon / Gurugram

1 vacancy

Operations Coordinator

Iksha Labs

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

We, at Iksha Labs, are looking for an Operations Coordinator to support our team. You will serve as the first HR contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!
 
Responsibilities:
  • Perform Tier1 standard operating procedures
  • Meet established quality and resolution times for all assigned support
  • Manage data with unwavering accuracy and attention to detail
  • Identify when to raise issues and follow the relevant escalation and bug tracking procedures
  • Execute and resolve cases and tasks across the employee lifecycle in line with standard operating procedure
  • Provide consistent support and assistance to employees, ensuring their HR-related queries and concerns are addressed promptly and effectively.
  • Identify opportunities to improve and streamline HR processes & drive self-service through updating knowledge content in aim of enhancing efficiency and overall employee experience.
  • Maintain accurate data of all employee interactions and HR activities.
  • Identify and escalate issues when necessary, adhering to established escalation protocols and ensuring timely resolution.
Preferred Qualifications:
  • Bachelor s degree in any field
  • Ability to comprehend and follow processing instructions on SOPs
  • Familiarity with HRIS, ATS, workflow management tools, and hire-to-retire processes
  • Experience in an HR shared services environment
  • Knowledge of Excel formulas and functionalities
  • Good communication, interpersonal, and project management skill
Skills:
  • Attention to detail
  • Communication
  • Problem Solving
  • Knowledge Management

Employment Type: Full Time, Permanent

Read full job description

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What people at Iksha Labs are saying

What Iksha Labs employees are saying about work life

based on 15 employees
83%
100%
55%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Iksha Labs Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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