Customer Support Executive

Role & responsibilities

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of Technicians.

Preferred candidate profile

• A bachelors degree in administration or a related field.
• A minimum of 3 to 5 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Computer skills.