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1 Ikigai Job

Technical Support Specialist

1-3 years

Bangalore / Bengaluru

1 vacancy

Technical Support Specialist

Ikigai

posted 13d ago

Job Description

We are currently seeking a Technical Support Specialist to align with our rapidly growing customer base. This Technical Support Specialist will be responsible for providing technical assistance to Ikigai s customers using our industry leading platform. This Technical Support Specialist role is the ideal opportunity for anyone looking to combine their technical aptitude and customer service skills with cutting-edge technology and the power of AI.

Responsibilities:

  • Troubleshoot and resolve customer and product issues in a timely, efficient manner to ensure customer satisfaction and brand loyalty
  • Act is initial point of contact for customer inbound requests for technical assistance
  • Document all inbound requests/customer interactions
  • Diagnose and resolve common technical issues including platform access, dashboard access visibility, model functionality, connectivity/API functionality
  • Develop and enhance your knowledge of Ikigai s Platform through ongoing training and self paced curriculum
  • Use Ikigai s documentation repository to identify common remedies to issues
  • Contribute to Ikigai s documentation repository by adding additional remediation steps or techniques identified throughout issue resolution
  • Bridge various Ikigai organizations to collaborate, and get assistance in resolving complex technical or engineering related issues
  • Provide excellent customer service, maintaining a professional and courteous demeanor at all times

Qualifications:

  • 1-3 years of support agent experience
  • High school diploma or equivalent required; Associate s or Bachelor s degree in a related field (e.g., computer science, information technology) preferred
  • Ability to work independently, in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Familiarity with technical software development and typical SAAS software architecture including items such as AWS, Azure, API, Python, databases, data integration
  • Solid working knowledge of python and data analytics is a must
  • Familiarity with helpdesk software and ticketing systems, such as Zendesk
  • Excellent written and verbal communication
  • Excellent English language skills

Employment Type: Full Time, Permanent

Read full job description

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13d ago·via naukri.com
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