Gold Appraiser

Role & responsibilities

∙ Must be able to identify quality & purity of Gold in any form by manual process.

∙Calculation of Gold valuation pledged by customer.

∙Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions.

∙Provide excellent customer service and to promote customer centricity in the organization by improving customer service experience and engaging with customers.

∙Have understanding of IIFL Gold loan business and schemes.

∙Keeping the existing customers updated with their existing account details.

∙Ensure daily door to door & shop to shop marketing.

∙Focus on marketing activities to ensure that IIFL brand is known in the targeted catchment area of atleast 5 square kilometres radius for enhancing walk-ins resulting in
business.

∙Proactively participate in business development and recovery of overdue loans

∙To take upon themselves additional responsibilities / duties of other staff members if and when office exigencies require

∙Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions

∙Adherence to the administrative processes, norms, policies & discipline of the organization is a must

∙Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way