Walk-In Drive - IIFL Gold Loans - Hyderabad -Telangana (CCE)

We have urgent job opening for Gold Appraisers and Brach Managers.

Work locations: Across Hyderabad - Temple Alwal, Zaheerabad, Nakrekal, Gaddiannaram, Medchal, Moosapet, Yacharam, Shaalibanda

Note : Candidate should be ready to do sales and marketing and Freshers can apply

Job Title: Customer Care Executive

 Attending Customer Walk Ins and addressing customer grievances w.r.t. Gold Loan process & various schemes

available at IIFL.

 Verify customers KYC & complete online registration.

 Ensure to adhere to standard operations procedure of organization and maintain all important registers at

branch level.

 Provide after sales service to existing customers and obtain references from them to increase customer base.

 Ensure to bring in New CUIDs ( New Customers) and maintain good relationship with existing customers for

generating renewal & referral business.

 Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the proper

catchment areas and generate leads for prospective customers.

 Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and

update in system.

 Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue.

 Drive cross-selling of other financial products to existing customers.

Interested candidates can share their resume to sravanthi.ch@iifl.com / karimunnisa.shaik@iifl.com