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Guest Service Associate - Security
0-6 years
New Delhi
1 vacancy
Guest Service Associate - Security
Ihg Group
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Duties and responsibilities
- Patrol all areas of the property; assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact CRT/CMT or administer first aid/CPR as required.
- Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuse guest/employee disturbances. Call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence.
- Conduct interviews with relevant parties.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
Qualifications and requirements
Prefers graduate/pursuing graduation with acumen and physical strength to operate in all the required shifts. Experience of working as Security Guard would be an added advantage.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Employee Name (Print)
Employee Signature
Date
Duties and responsibilities
- Patrol all areas of the property; assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact CRT/CMT or administer first aid/CPR as required.
- Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuse guest/employee disturbances. Call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence.
- Conduct interviews with relevant parties.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
Qualifications and requirements
Prefers graduate/pursuing graduation with acumen and physical strength to operate in all the required shifts. Experience of working as Security Guard would be an added advantage.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Employee Name (Print)
Employee Signature
Date
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Guest Service Associate roles with real interview advice
People are getting interviews at Ihg Group through
People are getting interviews through
(based on 23 Ihg Group interviews)
Referral
Company Website
Job Portal
Campus Placement
Walkin
Recruitment Consultant
34%
17%
13%
9%
9%
9%
9% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ihg Group are saying
Rating based on 11 Guest Service Associate
reviews
Anonymous · F&B Service
in Pune
Likes
Staff was friendly
Dislikes
Salary was not good
Read 11 reviewsGuest Service Associate salary at Ihg Group
reported by
44
employees
₹1.2
L/yr - ₹5.2
L/yr
29%
more
than the average Guest Service Associate Salary in India
View more details
What Ihg Group employees are saying about work life
based on 558 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ihg Group Benefits
View more benefits
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