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Premium Employer

Ihg Group

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3.9

based on 587 Reviews

78 Ihg Group Jobs

Housekeeping Team Leader - HIEX Bangalore Whitefield

InterContinental Hotels Group (India) Pvt. Ltd

3.9

based on 587 Reviews

5-6 years

Bangalore / Bengaluru

1 vacancy

Housekeeping Team Leader - HIEX Bangalore Whitefield

Ihg Group

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Software Configuration Management Housekeeping Hotel Management Operations Front Office

+ 3 more

Job Description

Duties and responsibilities

Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
Solve employee grievances
Perform Room allocations
Perform Room inspections
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Ensure consistency within the department
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Works with Superior and Human Resources on manpower planning and management needs

QUALIFICATIONS AND REQUIREMENTS

Required Skills -

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to speak, read and write English
Proficient in the use of Microsoft Office
Organizational and training abilities

Qualifications -

High School or Diploma in Hotel Administration, Hotel Management or equivalent

Experience -

2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Type and level of experience required may vary slightly based on size and complexity of operation

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

Duties and responsibilities

Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Distribution and collection of keys
Management of all incoming and outgoing calls
Solve employee grievances
Perform Room allocations
Perform Room inspections
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Ensure consistency within the department
Management of lost property for the hotel
Ensure you have complete knowledge of room types, layouts and facilities
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Works with Superior and Human Resources on manpower planning and management needs

QUALIFICATIONS AND REQUIREMENTS

Required Skills -

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to speak, read and write English
Proficient in the use of Microsoft Office
Organizational and training abilities

Qualifications -

High School or Diploma in Hotel Administration, Hotel Management or equivalent

Experience -

2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Type and level of experience required may vary slightly based on size and complexity of operation

Employment Type: Full Time, Permanent

Read full job description

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