Counter Sales Representative

Position for IFB Call Center for inbound and outbound process for west Zone.
Qualification - Graduate in any field
Skill Set - Basic typing and MS office

Roles and Responsibilities :
1. Taking/Handling Inbound Customer calls, Outbound calls.
2. Listening to and understanding the customers requirements
3. Provide product / service details & benefits to Customers
4. Providing end to end solutions to the customer
5. Asking the correct questions probing and prompting the customer wherever required
6. Timely and accurate capturing all the information given by the customer
7. Timely follow up with as per Escalation matrix till closure
8. Staying current with knowledge of products/ processes & services
9. Ensure full adherence to all the quality parameters and SOP
10. Cooperate with other Team members, SMEs and Team Leaders.
11. Ensure 100% adherence to schedule
12. Escalating the call to the team leader / manager, wherever desirable
13. Handling irate / demanding customers where necessary, in a tactical manner

Desired Candidate Profile :
Graduate in any field (marksheets mandatory).
Good Communication skills.
Fair typing.
Same complete name on Aadhar & Pan card.

Perks and Benefits :
PF and ESIC
Incentives

Desired profile of the candidate
Language Rating - 1-5
English - 5
Hindi - 5
Marathi - 4
Gujarati - 3
Konkani - 3

Min. Exp. Fresher
Max. Exp. - 1year and above

Location - Verna Washer plant