Associate Program Manager

As an innovative and passionate leader who shares our vision of bringing the Connectivity Security products to the IoT markets, the Program Manager:

• Delivers Programs
• Coordinates internal external Stakeholders
• Ensures Customer Satisfaction anticipates future needs
• Improves process way of working

• Manages the customer relation by being IDEMIAs primary point of contact for the customer
• Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
• Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
• Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
• Ensures compliance with customer requirements
• Organizes and plans the work according to Program Management System process (DRIVE)
• Performs the tollgates reviews
• Monitors the KPIs of the Program
• Takes care of risk management
• Identifies issues or risks in collaboration with the technical project managers
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
• Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
• Manages contracts management

Experience background

Minimum of 2 years experience in managing projects/programs
Strong experience facing demanding Customers
Telecom experience would be a strong asset for this position

Education

Bachelor of Science or equivalent Engineering degree
PMI PMP (Project Management Professional) certification will be an advantage to this position

Languages

Fluent in English both oral and written

Technical skills

Management tools: Microsoft project, web based tools (Jira, Confluence )
Telecom technology fundation