Client Services Associate I

ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects.

• Acting as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.

• Coordinating and facilitating client meetings, including scheduling, agenda preparation, and documentation.

• Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention.

Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently.

• Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence.

• Bachelors degree in Business Administration, Communication, or a related field preferred.

• Previous experience in customer service, client relations, or a similar role is advantageous.

• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues.

• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

What ICON can offer you:

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. Were proud of our diverse workforce and the work we ve done to become a more inclusive organisation. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Are you a current ICON EmployeePlease click here to apply