Application Technical Consultant

QAD is looking for an Application Technical Consultant who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in India and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team s problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.
• Documenting issues and solutions for future reference and analysis.