Icanio - Support Engineer - Ticketing System (1-3 yrs)

Job Description :

- Monitor ticketing systems for issues related to data ingestion, processing, and automation workflows.

- Analyze and resolve issues using SQL, MongoDB, and Postgres queries.

- Perform pre-checks, debug errors, and collaborate with the team for quick resolutions.

- Use Linux commands for troubleshooting and log analysis.

- Knowledge of AWS Athena is a plus for data query and analysis.

- Communicate effectively with clients and internal teams to understand problem statements and provide timely updates.

- Maintain accurate documentation of issues and resolutions.

Requirements :

- Strong understanding of database concepts with hands-on experience in MongoDB, SQL, and Postgres.

- Familiarity with Linux commands for system and file management.

- Knowledge of AWS Athena or experience with cloud-based querying tools is an advantage.

- Excellent communication skills and ability to understand and solve problems effectively.

- Ability to work in a fast-paced environment and adapt quickly to new tasks and challenges.

- Good organizational and time management skills.

Preferred Qualifications :

- Completed a degree in Computer Science, IT, MBA or related fields.

- Basic experience with ticketing tools (Jira) is a plus