LMS Administrator - Configuration Management (4-8 yrs)

Role : Brightspace LMS Admin

Location : Bangalore

Work mode : Hybrid (2-3 Days- Work from office)

Working Hours : 5:00 PM IST to 2:00 AM IST (aligning with EST hours till 4:30 PM)

Experience : 4-8 years of experience managing Learning Management Systems, with specific

experience in Brightspace or similar platforms

About company :

We are your go-to partner for all your business technology needs. With strong expertise in Salesforce CRM setup, IT services, support, and staffing, we're committed to helping businesses of all sizes succeed. Our experienced team can smoothly integrate Salesforce into your operations, making it easier to manage customer relationships and process data. Plus, our full range of IT services ensures your technology runs efficiently, reducing downtime and boosting productivity.

Job Description :

- A Brightspace LMS Administrator plays a key role in managing and supporting the institution's Learning Management System (LMS).

- They ensure the smooth operation of the platform, assist educators and learners, and oversee the implementation of features to enhance the learning experience.

- Manage and configure the Brightspace LMS environment, including course creation, user management, and enrollment processes.

- Monitor the performance of the LMS and troubleshoot technical issues, escalating to Brightspace support if needed.

- Implement and maintain integrations with third-party tools and services within the LMS (e.g., Zoom, Turnitin, plagiarism checkers, etc.)

- Manage LMS upgrades, patches, and new feature rollouts

- Ensure the LMS is secure and compliant with institutional data protection policies and best practices.

- Provide technical support and troubleshooting assistance for faculty, staff, and students using the Brightspace platform.

- Manage and analyze LMS data, generating reports on usage, student performance, and course completion metrics for stakeholders.

- Maintain accurate records of course enrollments, course materials, and user activities within the LMS.

- Provide insights and recommendations based on LMS data analysis to support learning outcomes and platform improvements.

Requirements :

- Bachelor's degree in Information Technology, Educational Technology, Instructional Design, or related field (or equivalent work experience).

- 4+ years of experience managing Learning Management Systems, with specific experience in Brightspace or similar platforms.

- Strong technical skills in LMS configuration, user management, and troubleshooting.

- Familiarity with e-learning concepts, instructional design principles, and online course delivery.

- Proficient in data analysis and report generation using LMS tools.

- Excellent communication and interpersonal skills for collaborating with faculty, students, and technical teams.

- Ability to develop training materials and provide end-user support.

- Detail-oriented with strong problem-solving and organizational skills.

- Knowledge of SCORM, LTI, and other e-learning standards is a plus.