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Business Analyst
Pragmatic Techsoft
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- To execute the functions of requirement gathering, documentation and system design of Pragmatic Techsoft s OpenERP implementation projects undertaken for its clients.
- The Business Analyst must also ensure correct delivery and training during the handover of the implementations.
- Requirement Gathering and understanding the customer expectations from a feature and functionality perspective.
- Analyse the differences between the Requirements and current functionality available.
- Work with Development team to design solutions to bridge the gap.
- Preparation of requisite documentation for the same, including timelines and costing.
- Creation of End user manuals and training videos.
- Testing of the application to verify the functionality as desired by the customer.
- Onsite training and implementation of the system at client side.
- Manages day-to-day client interaction - Sets and manages client expectations
- Develops lasting relationships with client personnel that foster client ties
- Communicates effectively with clients to identify needs and evaluate alternative business solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Builds a knowledge base of each clients business, organization and objectives
- Facilitates team and client meetings effectively
- Holds regular status meetings with project team
- Effectively communicates relevant project information to superiors
- Delivers engaging, informative, well-organized presentations
- Resolves and/or escalates issues in a timely fashion
- Understands how to communicate difficult/sensitive information tactfully.
- Proven prior experience performing all Project Manager responsibilities and functions.
- General understanding in the areas of programming, database highly desirable.
- Understands Internet, Intranet, Extranet and client/server architectures
- Maintain awareness of new and emerging technologies and the potential application on client engagements
- Excellent ability to work in a team environment
- Genuine interest and takes pride in mentoring junior staff
Employment Type: Full Time, Permanent
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