After Market Engineer - MR / ARO

After Market Engineer - MR / ARO Job Details | Ingersoll Rand Careers Select how often (in days) to receive an alert: After Market Engineer - MR / ARO Chennai, TN, IN, 603 002

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Milton Roy, part of the Ingersoll Rand Group, we are manufactures of controlled-volume metering pumps and equipment that deliver unsurpassed reliability and accuracy in critical chemical dosing applications. Customer segments include Water Wastewater treatment, Industrial, Oil Gas, Fertilizers Chemicals etc.,

At ARO we make Success Flow! For more than 90 years ARO has been a leading global manufacturer of fluid handling products, expertly engineered to deliver performance and reliability. ARO in India manufactures Air Operated Double Diaphragm pumps piston pumps catering a wide range of industrial applications including General industry, Automotive, Electrical Electronics, Pharmaceuticals, Food Beverage etc.,

Job Summary

The Aftermarket Service Engineer is responsible for quick closure of customer complaints through coordination with Channel Partners Customers. He / She becomes the product champion to clarify the customer s technical queries related to the product its application. Generates improves recurring revenue by offering Health check programs at customer sites

Responsibilities

Receiving, Recording Solving of customer complaints through the distributors/directly.

Clarifying technical queries raised from customers through all mediums.

Execution of Installation commissioning of project / pump / Solution orders.

Executing health check-up programs along with distributors as per yearly plan.

Providing hands-on product training to distributors customers at their sites.

Business generation - Responsible for the improvement of recurring revenue for the region.

Provide technical feedback to the organisation on the product process improvement.

Basic Qualifications

B.E. (Mechanical) with 7 to 10 years of industrial experience.

Minimum 3 years experience in handing customers. English Hindi are mandatory.

Willing to travel 15 days in a month all over the region.

Travel Work Arrangements/Requirements

Chennai Site based.

50% minimum travelling across India to customer sites offices.

Key Competencies

Communication skills

Technical problem solving

Analytical skills

What we Offer

We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success.

Yearly performance-based bonus, rewarding your hard work and dedication.

Maternity/Paternity Leaves

Employee Health covered under Medical, Group Term Life Accident Insurance

Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco

Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Lean on us to help you make life better

We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.