Hub Manager

Job Summary: The Rider Management Manager oversees the recruitment, training, and performance of delivery riders in Quick Commerce. This role ensures seamless last-mile delivery operations.

Key Responsibilities:
1. Rider Recruitment and Onboarding
- Source, screen, and hire delivery riders
- Conduct background checks and verification
- Onboard riders with necessary training and equipment
- Commercials negotiation
2. Rider Training and Development
- Deliver training programs for riders
- Help to design programs with L&D for riders
- Ensure compliance with company policies and regulatory requirements
- Monitor rider performance and provide feedback
3. Rider Engagement and Retention
- Foster positive relationships with riders
- Address rider concerns and resolve issues
- Implement incentives and recognition programs
4. Performance Management
- Monitor rider performance metrics (e.g., delivery times, accuracy)
- Conduct regular performance reviews
- Develop improvement plans for underperforming riders
- To remove non performer
5. Operational Efficiency
- Optimize rider routes and schedules
- Manage rider utilization and capacity
- Ensure adherence to operational protocols
Key Performance Indicators (KPIs):
1. Rider hiring rate
2. Rider Retention rate
3. Rider rate card based on volume slabs & delivery schedules
4. Riders Schedule adherence ( shift based , slot based) & attendance
5.On-time delivery rate
6. Rider utilization rate
7. Customer satisfaction ratings
8. Safety incident rates
9. Compliance with regulatory requirements ( timely COD & Zero shipment damaged or lost & PODs)
Skills Required:
1. Leadership and team management
2. Communication and interpersonal skills
3. Analytical and problem-solving skills
4. Familiarity with logistics and delivery operations of Rider management in QCom.
5.Knowledge of regulatory requirements & compliances