Hiring For International voice process - US Shift

Role & responsibilities

• Candidate Should have work experience in International Markets (US/UK/EU)
• Receive incoming calls from Client Community and provide first level support while following policies and procedures.
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
• Document each call verifying customer information and including all troubleshooting steps
• Escalate problems to appropriate individual/group based on established guidelines and procedures
• Troubleshoot, analyze and resolve customer concerns.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

Preferred candidate profile

• Any Graduate/ Diploma
• 6 months to 3 years in a service desk environment.
• Knowledge and understanding of providing customer service
• Only male candidates can apply.
• One way cab will be provided.
• Notice period - Immediate joiners preferred

Note:

If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647