Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

HSBC Group

Compare

3.9

based on 4.8k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

136 HSBC Group Jobs

AVP Credit Services

HSBC electronic data processing india pvt ltd

3.9

based on 4.8k Reviews

5-12 years

Mumbai

1 vacancy

AVP Credit Services

HSBC Group

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Biochemistry Auditing Relationship Management Home Loans

+ 4 more

Job Description

Job description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

INM - Collateral Management

The Collateral Management team manages the end to end processing of collateral Perfection, Maintenance & Release and is spread across 7 locations PAN India and provide support to Corporate Business Groups i.e. GBM and CMB and Retail Customer group, RBWM. Credit Operations is primarily responsible for Collateral Perfection, Maintenance and Release including securities like Mortgage, Hypothecation, Pledge, Lien and other types of securities.

Under Retail Mortgages, the team handles all Mitigant maintenance activities for existing mortgage customers following the completion of initial Mitigant perfection and tracking and receipt of title documents provided by the borrowing customers to ensure updation of the completion status of title documentation

The Mitigant for Retail Mortgage is typically mortgage of residential properties. The team will ensure "Good Title" to any property being taken as Security is established in accordance with Local Legal practices and the guidance provided by the empanelled lawyers and internal guidance. The activities include receipt of the title documentation for Mitigant perfection, checking documentation for completeness, liaising with lawyer to act on behalf of the bank in the mortgage transaction, and send copies of documentation if required, monitor and follow up for receipt of title documentation and check completeness, send title documentation to secure storage (either in-house or third party) until maturity of the mortgage and / or loan is paid off.

The team s services include all Mitigant Release activities for existing mortgage customer loans. The team shall check reliance of the Mitigant to secure other facilities. Release the Mitigant as appropriate to customer

Principal Responsibilities:

Ensure the highest levels of service both internal and external customers, and with an objective of protecting the interests of the bank at all times
Checking of the security documents and carrying out changes in internal systems, etc. based on review / completion of necessary documentation; while ensuring adherence to internal processes.
Ensure Security Perfection, Maintenance and Release in line with the processes and policies of the bank.
Agreed upon SLAs to be met and monitored at regular intervals.
Improve turnaround times and reduce costs and error rates.
Ensure compliance with regulatory and internal guidelines.
To ensure proper Housekeeping.
Process daily request for collaterals received through various channels and provide appropriate resolution.
Investigate on customer complaints and provide appropriate resolution to meet customer needs.
Address queries/ clarification received from branches / Business partner & other stakeholder by providing timely & accurate revert.
Work on daily / weekly / Monthly MIS on critical activity managed and share them with key stakeholder as and when required.
Interact with Vendor for daily retrieval / archival of property documents and ensure the re-archival timelines are never breached.
Identify areas of improvement within the Operations unit & suggest changes in design / re-engineer p rocesses and implement the same in consultation with the line of operations.
Maintain key operation metric like OOE / PA and capture daily volume processed through on designated system.
Understand and conceptualize process flows for all activities managed in the team.
Analytical thinking and attention to detail is necessary for the constant improvement of workflows and procedures to improve service standards

Customers / Stakeholders

Effective Relationship management with stakeholders and staff internally to ensure effective service delivery.
Continuous engagement with stakeholders on evolving business and functional requirements to work towards improvement in line with group priorities.
Establishing an effective and robust communication channel with multiple stakeholders to ensure timely flow of information and continuous feedback mechanism

Leadership & Teamwork

Create an environment where skills and knowledge are openly shared to achieve team and business goals. Provide guidance on referred/technical issues in a constructive manner.
Show respect for all and encouraging others to do the same.
Develop and maintains effective working relationship with peers, the wider management team and other business areas.
Analyze business trends, establish volume forecasting and plan for effective capacity management
Manage work for quality and ensure compliance with audit requirements
Building positive and professional relationships with Business Partners and colleague in other areas.

Management of Risk

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions taken on account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department.
Contribute to the continuous improvement in process quality and delivery in support of the Group Strategy.
Ensure all processes, services and activities are guided and support HSBC and Group Strategy and purpose.

Requirements

Qualifications - External

External Qualifications/Requirements

Graduate with a minimum of 2 year experience in banking industry.
Experience in Mortgages & Credit service securities like Property documents Hypothecation, Pledge, Lien and other types of securities.
Strong working knowledge in the Perfection, maintenance & Release of Securities work stream.
Expertise in understanding legal term related to mortgages & property documents.
Experience of building and maintaining strong relations with the Business Units
Excellent decision making skills
Sound Analytical skills
Strong organization and planning skills along with the ability to handle capacities
Strong understanding of Group and GR Operational Risk Framework
Production management skills including MI reporting/interpretation for improvements.
Identifying development and training needs of staff
Initiate cost control measures by achieving resource efficiency and managing cost benefits
Proven experience of identifying and implementing ideas to improve efficiency and customer service
Excellent Communication Skills Written and Verbal
Flexible to work in shifts/any days of the week, subject to Organizational policies (E)

Useful Link

Link to Careers Site: Click HERE

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Employment Type: Full Time, Permanent

Read full job description

HSBC Group Interview Questions & Tips

Prepare for HSBC Group roles with real interview advice

Top HSBC Group Assistant Vice President Credit Interview Questions

Q1. Contains Duplicate Problem Statement Given an array of integers ARR and an integer K , determine if there exist two distinct indices i and ... read more

asked in Software Developer interview

View answer (1)

Q2. Palindromic Linked List Problem Statement Given a singly linked list of integers, determine if it is a palindrome. Return true if it is a p ... read more

asked in Software Engineer Trainee interview

View answer (1)

Q3. Search in a 2D Matrix Given a 2D matrix MAT of size M x N, where M and N represent the number of rows and columns respectively. Each row is ... read more

asked in Software Engineer Trainee interview

View answer (1)

View all 245 questions