Account Manager

Understands the client industry to identify the client s business strategies and challenges and align the organization s capabilities to the client s business and IT priorities.
Builds and executes account business plans including transactional and strategic initiatives to grow the organization s share in the accounts.
Acts as the voice of the customer within the organization, driving product improvements and enhancements based on customer feedback.
Strengthens the organization s relationship with the client maintaining a high level of loyalty and acting as a trusted advisor for business and IT-related concerns.
Collaborates closely with internal teams, including marketing, product management, and technical support, to ensure a unified approach to customer success.
Develops a business-case approach to provide business rationale for client proposals and investments.
Builds and maintains sales pipeline activity by identifying, nurturing, and closing new solution opportunities.
Utilizes data and analytics to identify trends, opportunities, and areas for improvement in customer relationships.
Stays updated on industry trends and competitive landscape to provide informed guidance to customers.
Provides guidance and mentorship to junior account managers, sharing best practices and insights.

Education Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in customer relationship management, account management, or a related field.

Preferred Certifications
NA

Knowledge Skills
Account Management
Business Development
Business Planning
Business To Business
Cross-Selling
Customer Relationship Management
Finance
Market Share
Marketing
Merchandising
Product Knowledge
Sales Management
Sales Process
Sales Prospecting
Sales Strategy
Sales Territory Management
Salesforce
Selling Techniques
Upselling
Value Propositions

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity