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89 HP Inc Costa Rica Limitada Jobs
Transformation Manager
HP Inc Costa Rica Limitada
posted 15hr ago
Job Role Insights
Key skills for the job
Job Description
- Provides direct and ongoing leadership to a team of talented individual contributors designing, developing, and coordinating projects for partner delivery. Including, new business models, partner changes and efficiency improvements.
- Lead team communications on team performances, project status and deal with crisis directly with Partners.
- Manages relationships with outsourced partners, including setting expectations regarding deliverables, service quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
- Proactively identifies opportunities for process improvement and cost reductions opportunities.
Key success factors
- POR delivering on time and committed savings and CX
- Define Long Term view on how Partner Transformation need to happen
- Project objectives being achieved: Savings, implementation dates or build mitigations
- Opportunities for efficiency in projects are identified and implemented
- Partner Productivity Improvement
Job description
- Design Partner POR to deliver expected savings and Customer Experience
- Lead Project Managers to deliver on their duties
- Structure a right Governance
- Get main stakeholders informed
- Deliver solutions that works for Operations. Smooth handover to Operations
Technical skills
- Experience on leading complex multicultural teams
- Proven Strategic thinking experience
- Bachelors degree in Computer Science, Process Engineering, Business Administration or equivalent diploma or experience
- Familiar with HP Customer Care Center support environment. Good understanding of current setup, Operations, and processes.
- Proven ability to work effectively in a multi-cultural, diverse, virtual global team. Must have strong personal relationship skills.
- Program management expertise, ideally: PMP Certified. COPC certification is a plus
- Vendor Management knowledge
- Proven ability to interact and drive topics to completion in a complex environment.
- Strong ability to collaborate and influence.
- Excellent verbal and written communication skills, including negotiation and influencing skills (Fluent in English is a must)
- Experience in working with Global Teams is a definite plus
Education Experience Recommended
Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
Preferred Certifications
Project Management Professional (PMP)
Employment Type: Full Time, Permanent
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