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89 HP Inc Costa Rica Limitada Jobs

Transformation Manager

7-10 years

Bangalore / Bengaluru

1 vacancy

Transformation Manager

HP Inc Costa Rica Limitada

posted 15hr ago

Job Description

  • Provides direct and ongoing leadership to a team of talented individual contributors designing, developing, and coordinating projects for partner delivery. Including, new business models, partner changes and efficiency improvements.
  • Lead team communications on team performances, project status and deal with crisis directly with Partners.
  • Manages relationships with outsourced partners, including setting expectations regarding deliverables, service quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
  • Proactively identifies opportunities for process improvement and cost reductions opportunities.
Key success factors
  • POR delivering on time and committed savings and CX
  • Define Long Term view on how Partner Transformation need to happen
  • Project objectives being achieved: Savings, implementation dates or build mitigations
  • Opportunities for efficiency in projects are identified and implemented
  • Partner Productivity Improvement
Job description
  • Design Partner POR to deliver expected savings and Customer Experience
  • Lead Project Managers to deliver on their duties
  • Structure a right Governance
  • Get main stakeholders informed
  • Deliver solutions that works for Operations. Smooth handover to Operations
Technical skills
  • Experience on leading complex multicultural teams
  • Proven Strategic thinking experience
  • Bachelors degree in Computer Science, Process Engineering, Business Administration or equivalent diploma or experience
  • Familiar with HP Customer Care Center support environment. Good understanding of current setup, Operations, and processes.
  • Proven ability to work effectively in a multi-cultural, diverse, virtual global team. Must have strong personal relationship skills.
  • Program management expertise, ideally: PMP Certified. COPC certification is a plus
  • Vendor Management knowledge
  • Proven ability to interact and drive topics to completion in a complex environment.
  • Strong ability to collaborate and influence.
  • Excellent verbal and written communication skills, including negotiation and influencing skills (Fluent in English is a must)
  • Experience in working with Global Teams is a definite plus


Education Experience Recommended
Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Preferred Certifications
Project Management Professional (PMP)

Employment Type: Full Time, Permanent

Read full job description

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HP Inc Costa Rica Limitada Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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