Expert Engineer, IT Process Automation

IT Process Automation Leadership:
o Lead the design, development, and implementation of automation solutions to optimize IT infrastructure and operations.
o Collaborate with cross-functional teams to identify and automate complex, manual processes across the organization.
Infrastructure Automation:
o Develop and implement scalable automation frameworks for server, storage, and network operations.
o Leverage tools such as Ansible and ServiceNow to deliver high-quality automation solutions.
PC Lifecycle Management Automation:
o Design and maintain automation solutions to streamline PC lifecycle processes, including provisioning, maintenance, and decommissioning.
o Ensure seamless automation integrations with existing IT systems e.g. Microsoft Intune.
Compliance Automation for SharePoint Sites:
o Lead the design and deployment of automation solutions to monitor and enforce compliance requirements for SharePoint sites.
o Develop tools to ensure policy adherence, data governance, and security best practices for SharePoint environments.
Technical Problem-Solving:
o Serve as the go-to technical expert for automation-related challenges and complex issue resolution.
o Provide expert-level troubleshooting and root cause analysis for automation failures.
Collaboration and Knowledge Sharing:
o Work closely with IT, cybersecurity, and compliance teams to align automation strategies with business goals.
o Mentor and guide junior engineers, fostering a culture of innovation and continuous learning.

Education Experience Recommended
Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in computer programming languages, testing tools, or a related field.

Deep expertise in automation tools and frameworks such as Ansible, PowerShell, and ServiceNow.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.

Preferred Certifications
Programming Language/s Certification (Java, C++, Python, JavaScript, or similar)

ITIL certification is a plus.
Experience with on-premises, cloud technologies and hybrid IT environments.

Knowledge Skills
Agile Methodology
Angular (Web Framework)
Application Development
Application Programming Interface (API)
Automation
Business Process
Business Requirements
C# (Programming Language)
Cascading Style Sheets (CSS)
Computer Science
Debugging
HyperText Markup Language (HTML)
Java (Programming Language)
JavaScript (Programming Language)
Microsoft Azure
Python (Programming Language)
Scrum (Software Development)
Software Development
SQL (Programming Language)
Web Services

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity