Customer Solution Center Representative - Technical

Customer Solution Center Representative - Technical

Description -

This an opportunity for current employees to apply for the position of Customer Support Agent - Rep 3 dedicated to assisting our contractual customers. We are looking for motivated individuals who are passionate about providing top-notch support and enhancing the customer experience with HP products and services.

Responsibilities:

• Understand business model for Contractual Support and adhered to agreed SLAs.
• Complete assigned tasks and responsibilities adhering to timelines.
• Working more independently and from a standard protocol to respond to customer issues.
• Successfully resolve technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
• Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
• Work is reviewed periodically by Supervisor or Team Lead.

Knowledge and Skills:

• Superior skills in both written and verbal communication.
• Experience in customer facing role either voice or non-voice.
• Good knowledge of HP PCs and have problem solving skills.
• Excellent fluency in language to be supported.
• Familiarity with computer technology.
• Understands internal processes and tools (CDAX, PartSurfer etc.)
• Any additional certification or knowledge would be given preference.
• Proficiency in Microsoft Excel will be preferred.
  

Working Style:

• Currently team is working in Hybrid model and have rotational shifts.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you d like more information about HP s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement