Senior Manager - Customer Success - Client Servicing - Housing.com

Who we are ?

REA India is a part of REA Group Ltd. of Australia (ASX: REA) ( REA Group ). It is the country s leading full stack real estate technology platform that owns Housing.com and PropTiger.com. REA India is the only player in India that offers a full range of services in the real estate space, assisting consumers through their entire home seeking journey all the way from initial search and discovery to financing to the final step of transaction closure. It offers advertising and listings products to real estate developers, agents & homeowners, exclusive sales and marketing solutions to builders, data and content services, and personalized search, virtual viewing, site visits, negotiations, home loans and post- sales services to consumers for both buying and renting. With a 1600+ strong team, REA India has a national presence with 25+ offices across India with its corporate office located in Gurugram, Haryana.

Housing.com
Founded in 2012 and acquired by REA India in 2017, Housing.com is India s most innovative real estate advertising platform for homeowners, landlords, developers, and real estate brokers. The company offers listings for new homes, resale homes, rentals, plots and co-living spaces in India. Backed by strong research and analytics, the company s experts provide comprehensive real estate services that cover advertising and marketing, sales solutions for real estate developers, personalized search, virtual viewing, AR&VR content, home loans, end-to-end transaction services, and post-transaction services to consumers for both buying and renting.

PropTiger.com
PropTiger.com is among India s leading digital real estate advisory firm offering a one-stop platform for buying residential real estate. Founded in 2011 with the goal to help people buy their dream homes, PropTiger.com leverages the power of information and the organisation s deep-rooted understanding of the real estate sector to bring simplicity, transparency and trust in the home buying process. PropTiger.com helps home-buyers through the entire home-buying process through a mix of technology-enabled tools as well as on-ground support. The company offers researched information about various localities and properties and provides guidance on matters pertaining to legal paperwork and loan assistance to successfully fulfil a transaction.

Our Vision
Changing the way India experiences property.

Our Mission
To be the first choice of our consumers and partners in discovering, renting, buying, selling, financing a home, and digitally enabling them throughout their journey. We do that with data, design, technology, and above all, the passion of our people while delivering value to our shareholders.

Our Culture
Culture forms the core of our foundation and our effort towards creating an engaging workplace that has resulted in REA India being ranked 5th among the coveted list of India s Best 100 Companies to Work For in 2024 by the Great Place to Work Institute . REA India was also ranked among Top 5 workplaces list in 2023, the Top 25 workplaces list in 2022 and 2021, and the Top 50 workplaces list in 2019. In addition, REA India was also recognized as Best Workplace in Building a Culture of Innovation by All in 2024 & 2023 and India s Best Workplaces in Retail (e-commerce category) for the fourth time in 2024. REA India is ranked 4th among Best Workplaces in Asia in 2023 and was ranked 55th in 2022, & 48th in 2021 apart from being recognized as Top 50 Best Workplaces for Women in India in 2023 and 2021. REA India is also recognized as one of India s Top 50 Best Workplaces for Millennials in 2023 by Great Place to Work .

At REA India, we believe in creating a home for our people, where they feel a sense of belonging and purpose. By fostering a culture of inclusion and continuous learning and growth, every team member has the opportunity to thrive, embrace the spirit of being part of a global family, while contributing to revolutionize the way India experiences property. When you come to REA India, you truly COME HOME!

What does this role hold for you ??

Responsible for Operations of West Zone with a team of Client Service
Associates.
Be responsible for developing marketing campaign strategies and ensuring execution
through the respective teams. along with ensuring smooth servicing of key clients for a
portfolio of customers. Develop integrated marketing campaign strategies and activity plans for key programs
leveraging product platform (website, app) and off platform activities (using digital
marketing channels) to achieve key outcomes
Manage the tracking and measurement of integrated digital marketing campaigns within
the timelines and budgets
Meet and speak to key clients to ensure smooth servicing and resolution of issues and
concerns. Deliver weekly/monthly optimisation and monthly reporting of results against metrics
including use of web analysis tools such as Google Analytics, email data reports, KPI
report evaluations, call volume, quality of demand, and demand generated additionally.
Develop CRM strategies for each campaign and coordinate CRM activity including Buyer
lifecycle communication emails, call centre activity, list purchasing, effectively manage
generated leads from all areas of the campaign activity in conjunction with the business
stakeholders and overall CRM strategy
Work with key stakeholders (Sales Clients, Marketing/Product teams, Sales) to identify
marketing/product solutions aiding new revenue streams
Actively partake in the running of the department providing ideas and best practice
synonymous with a high-performance team.

Apply if you have
An MBA/Engineering Degree with 8 to 15 years of experience.
Designed campaigns for potential clients through extensive market research and
analytics
Result orientation and a strong work ethic of delivering on-time and in scope.
Strong interpersonal, consultative and management dexterity.
Good communication and interpersonal skills to guide multiple stakeholders both within
and outside the organization.
Business focus, customer & service aligned orientation and confidence in advising,
developing and articulating solutions.
A flexible, collaborative, proactive and customer-focused mindset with the ability to
influence and engage direct and indirect reports and peers and build effective
relationships.

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