28 Hotel Booking Jobs in Bangalore / Bengaluru

Role & responsibilities

• Customer Interaction: Engaging with customers via voice (calls) and email to assist them with their holiday planning and bookings.
• Product Knowledge: Building expertise on our holiday packages and recommending the most suitable options to customers to drive conversions.
• Relationship Building: Establishing and maintaining strong business relationships with agent to ensure smooth operations and customer satisfaction.
• Operational Efficiency: Managing day-to-day operations and ensuring timely follow-ups with leads for effective sales conversions.
• Innovation and Engagement: Coming up with creative product ideas and customer engagement strategies to enhance the booking experience and increase sales

Preferred candidate profile

• Fluency in local languages such as Kannada, Hindi, and other regional languages, with the ability to communicate effectively with customers.
• Excellent command of English (both written and spoken) to maintain professional communication with customers and partners.
• Strong organizational skills with an eye for detail and the ability to multitask and manage several operations simultaneously.
• Client-facing experience and the ability to maintain effective relationships with customers, ensuring satisfaction throughout the booking process.
• Strong analytical skills and a creative mindset to think outside the box and provide innovative sales solutions.
• Experience in the travel or holiday package industry is a significant advantage, enabling a better understanding of customer needs and trends.

Perks and benefits