Engineering Operations Analyst

About Us

Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy.

Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com or connect on Twitter via @ Planful

Why Join our Team

Our team is full of highly experienced and passionate individuals who are dedicated to continuously making our product and technology the best in the financial planning space. Apart from working with fantastic people and customers every day we also have some awesome benefits too. Responsibilities encompass a wide range of activities, both strategic and operational, and require a blend of Data analytics, technical knowledge, leadership skills, and business understanding.

Role: Engineering Operations Analyst
Reports to: SVP of Engineering

What You Will Do

Trends Insights: Deliver qualitative and quantitative insights to help improve the product development and maintenance.
Program Leadership: Defines program scope, OKRs, and KPIs. Ensures alignment with stakeholder objectives.
Cross-functional Collaboration: Coordinate with cross-functional teams across ops, engineering and product and drives efficiency.
Risk Management: Identify and mitigate program risks and issues, ensuring timely escalation and resolution. Communicate clearly with cross-functional partners across the company.
Continuous Improvement: Analyze program performance and implement optimizations to improve efficiency and outcomes.
Communication: Provide regular program updates to stakeholders, including executive leadership. Conduct weekly, monthly, and quarterly business reviews. Define relevant project success metrics, track progress, and clearly communicate results to stakeholders.
Decision making: Build and maintain strong relationships with program stakeholders (technical and non-technical) across diverse teams to enable effective decision making. Execute portfolio tracking mechanics to enable informed decision making, clear prioritization, and easy risk management across the portfolio.
Governance: Define program governance structure by determining effective management of mitigations, postmortems, and escalations.

What You Will Need
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, and recommendations and drive customer and product-focused decisions
Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in fast changing business environments.

Preferred Qualifications
Experience of working with scaled product teams
Excellent written and verbal communication skills. Ability to influence people across a broad variety of job functions through your relationship
Self-motivated with a strong affinity for strategic problem solving, operations management and driving action
Willing to explore and learn new technologies, hybrid processes
Demonstrated leadership, people, and communication skills with the ability to interact with technical and non-technical groups.
Solid analytical, problem-solving, negotiation, and organizational skills.
Solid program management fundamentals on technical cross-functional projects (planning, execution, estimation, risk management, stakeholder management)

Why Planful

Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best in class work we re so proud of, we ve created a best in class culture, including:

• 2 Volunteer days, Birthday PTO, and quarterly company Wellness Days
• 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
• Annual Planful Palooza, our in-person, company-wide culture kickoff - most recently held in Goa, India!
• Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
• Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs communities along the way