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Sr Tech Supp Professional
Honeywell Technology Solutions
posted 6hr ago
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Job Description
An exciting opportunity has become available for an experienced, and highly skilled individual to join our team EMEAI as an Avionic Field Service Engineer. This role will involve providing assistance and expertise to the services centre on fixing Air Transport and Regional aircraft, in particular the Avionics systems and components. This could be in the form of telephone support, email support, or by visiting numerous sites within the EMEAI region to provide onsite assistance.
Day to Day Responsibilities?
Provide direct troubleshooting assistance to customers responding real time to customer technical inquires via phone, email and on-site presence as necessary.
Routing and escalation of technical issues within the support organization
Capture and tracking of customer issues through CRM tool Sales Force
Maintain ownership of technical issue through closure
Manage and document customer communications via SFDC and own case closure
Manage issue resolution against identified service level goals
Participate actively in technical expert teams
Contribute to knowledge management of technical issues for easy re-use
Provide significant collaboration and coaching to peers, based on knowledge and expertise
Participate in project teams: product/technical related, process related, organizational related
Visit customers as part of the Pro-Active Contact Plan (Customer Connect).
Other activities may be assigned, depending on organizational and/or business requirements
What Skills & Experience Do You Need?
You must have substantial Air Transport and Regional (ATR) experience, and knowledge
You will have a degree or strong proven experience in avionics/aviation/aerospace
You will have a sound and proven practical background within avionic electronic systems
You must have previous and considerable experience within the maintenance and troubleshooting or avionic, and aviation
You will ideally have SATCOM knowledge, but this is not essential
Airline experience or knowledge would be desirable Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Honeywell Technology Solutions Benefits
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