Customer Onboarding Specialist

Ensures successful deployment and commissioning of BMS systems. They work closely with clients, project managers, and installation teams to ensure smooth implementation.

Responsibilities :

• Collaborate closely with the design, field support and sales team for seamless system integration and final delivery of the project.
• Execute project start-ups, commissioning, testing, and troubleshooting of installed BAS controls on assigned projects
• Ensures complete compliance with internal processes and practices - Sales, Customer Support, Hardware, Procurement, and other functions
• Lead the programming and on-site commissioning of all system and network-level controllers as required
• Lead in the validation of complete system functionality and troubleshoots problems with project engineers and subcontractors to ensure proper operation
• Troubleshooting and resolving technical issues during commissioning.
• Ensuring customer satisfaction and post-implementation support, including training, troubleshooting, etc

1. Bachelor s degree in Engineering or a related field.
2. Experience in commissioning and customer support.
3. Strong problem-solving skills and attention to detail.
4. Good understanding of server & platform technologies, hardware, storage, networking, firmware, and software as we'll as system integration
5. Prior working knowledge of system architecture in designing Integrated Building Management Systems (IBMS) , including non-standard material, control logic, network schematics, control panel power requirements and/or distribution
6. Prior experience in programming various controllers of various makes and protocols.
7. Should have proven prior experience of thriving in high-pressure environments and delivering critical projects on time and to good quality